Frequently Asked Questions
Meals & Ordering
Is there a required “plan” or “subscription?”
There is no meal plan or subscription with Prepped. Simply log on to our website weekly and choose your meals.
Why do I have to order a minimum of $55.00?
We've optimized our ability to ship in order to insure maximum freshness upon arrival. Our ability to maintain consistent quality in our delivery is based on this order minimum.
When are my meals prepared?
Our meals are prepared fresh just a day prior to the order being shipped to your home. We do this do insure maximum freshness upon arrival.
How long will my meals stay fresh?
Our meals generally are fresh, if appropriately stored and refrigerated, for 7 days after arrival to your home. If you don’t get to your meal, feel free to freeze your meal to ensure prolonged freshness. Just note, you may need to heat your meal longer than described on the package.
Can I freeze my meals?
Yes! Our meals can be frozen. Please note, you may need to heat your meal longer than described on the package. Meals that are frozen will remain fresh for 2 months.
Where do you deliver?
Currently we deliver NATION WIDE!!
Sign up for our e-mail newsletter to find out when we expand to your area.
When will my meals arrive?
Meals are currently shipped and delivered the following week an order takes place. We offer 2 delivery-day options per week based on your location and meals are prepared fresh just prior to shipping. If you do not see 2 delivery-day options, it is due to us reaching capacity to supply meals for a delivery-day.
Can I deliver to my office?
Yes. Although we do strongly recommend residential delivery, as long as your office building is accessible and within our delivery coverage, we can deliver to your office. Please note, at times orders may arrive after business hours.
Do I need to be home to receive my delivery?
No. Your meals are properly insulated and cooled using non-toxic gel packs and less than 5lbs of dry ice, to promote temperature-safety throughout the day until you arrive home.
What forms of payment does Prepped accept?
Prepped accepts Visa, MasterCard, Discover, American Express, PayPal, and Apple Pay.
Does Prepped save my Credit Card information?
Prepped does offer registered users the option to save their credit card for their convenience in making future orders. The credit card data is vaulted through a secure & encrypted payment gateway provider. No one at Prepped has direct access to your credit card information.
I am not being offered Apple Pay as a payment option. What is wrong?
Apple Pay only is offered as an option in our checkout if you have all of the following:
- An iPhone, iPad or latest model Macbook Pro which includes Touch ID
- You're browsing the website using Safari
- You have your Apple Pay setup on your device including at least one saved credit cart
What is the best way to reach you?
For the quickest customer service response, text us at 908-413-0176.